Monitoring-only vs monitoring plus armed response
Alarm monitoring means a control room receives signals when your alarm or panic button triggers. Armed response means a response team can be dispatched according to the provider’s process and coverage. Always ask whether the monthly fee includes both.
What the provider may check
- Alarm panel brand and condition
- Zones, sensors and beams
- Battery health and backup power
- Radio/SIM communicator
- Panic button compatibility
- Whether the property is in the active response area
Common monthly-fee components
| Component | Question to ask |
|---|---|
| Control-room monitoring | Is monitoring included 24/7? |
| Armed response dispatch | Is response included or separate? |
| Radio/SIM link | Is connectivity included? |
| App access | Does remote arm/disarm cost extra? |
| Panic button | Is the device included or rented? |
Good lead note to send
When requesting a callback, say: “I have an existing alarm at [suburb]. I want monitoring and armed response. Please advise if the current system can be connected.”
Request a quote callback
Tell us your suburb and what you need. We’ll route your request for a security callback. No obligation.
Frequently asked questions
Can my existing alarm be monitored?
Often yes, but a technician/provider may need to check the system.
Do I need a landline?
Many modern systems use radio, GSM/SIM or IP connectivity. Ask what is available.
Is armed response always included?
No. Confirm whether the monthly fee includes armed response or monitoring only.
Can I add a panic button?
Usually yes, but device cost and monitoring may differ.
What about load shedding?
Ask about battery backup for the alarm, communicator and any CCTV devices.